FAQ

Frequently Asked Questions

Everything you need to know before choosing cat furniture — from sizing and materials to behavior and setup. For shipping, returns, and order questions, visit our Help page.

Choosing the Right Furniture

What size cat tree does my cat need? +

The most important factors are your cat's weight and length. For cats under 12 lbs, most standard cat trees work well. For cats 12–20 lbs (Maine Coons, Ragdolls, Norwegian Forest Cats), look for platforms at least 12 inches wide, entry openings at least 8 inches across, and bases wide enough that the unit won't tip under a jumping cat. Weight capacity ratings are listed on each product page. When in doubt, size up — cats grow into larger furniture, not smaller.

What's the best cat tree for large or heavy cats? +

Large-breed cats need furniture specifically engineered for their weight and size — not just a standard tree with a higher weight rating. Look for extra-wide bases, solid wood construction (not hollow posts), enlarged entry openings, and generous platform depth. Our Premium Collections are curated with large-breed households in mind, and product pages note specific opening dimensions and weight capacities.

What cat tree is best for a Maine Coon? +

Maine Coons are the largest domestic cat breed — adults commonly reach 15–20 lbs and measure over 40 inches nose to tail. Standard cat trees are not built for this. What a Maine Coon actually needs: platforms at least 14 inches wide and deep (so they can fully stretch out and turn around), entry openings at least 8–9 inches across, solid wood posts rather than hollow tubes, and a base wide enough that a full-speed landing doesn't tip the structure. Weight capacity matters less than structural engineering — a tree rated for 20 lbs on hollow posts is not the same as one rated for 20 lbs on solid wood. Our cat tree collection includes pieces specifically sized and built for large breeds.

Can a Maine Coon use a standard cat tree? +

Technically yes — but standard trees are designed around a 10–12 lb cat, and a Maine Coon is often double that. The practical problems: platforms too narrow to lie down on comfortably, condos too small to enter without crouching, and posts that wobble or compress under the repeated impact of a heavier cat jumping. Most Maine Coon owners find their cat avoids the upper levels of a standard tree entirely — not because they are not interested, but because the furniture is not giving them what they need. A tree built for large breeds resolves this and gets used consistently.

How do I know if a cat tree is big enough for my cat? +

Two measurements tell you most of what you need to know: platform depth and condo entry opening. Platform depth should be at least as long as your cat from chest to hindquarters when curled — for most large breeds, that means 14 inches minimum, with 16–18 inches being genuinely comfortable. Entry openings should be at least 1.5 times the width of your cat's shoulders — typically 8–9 inches for a Maine Coon or Ragdoll. If either measurement is too small, the cat will use the piece less and less as they reach full size. When product pages don't list these dimensions specifically, contact us and we'll get them from the manufacturer before you order.

We have multiple cats — what should I look for? +

Multi-cat households benefit from furniture that offers vertical separation — multiple perches at different heights so cats can claim their own spots without conflict. Look for pieces with at least as many perch levels as you have cats, plus condos or cubbies that give more timid cats a place to retreat. Stability is especially important when multiple cats use a piece simultaneously.

What cat furniture works best for a kitten? +

Kittens need low, approachable, and stable. A compact tree with platforms under 24 inches, a scratching post they can reach without a full stretch, and a perch they can step onto rather than leap to. Avoid tall gyms and wall shelves above 36 inches until your cat is confident and physically capable — usually around eight to fourteen months. The furniture habits formed in the first six months tend to stick, so getting the scale right early matters. Our guide to cat furniture for kittens covers what to buy first and what to wait on.

What cat furniture is best for a senior or arthritic cat? +

Senior cats don't lose interest in vertical space — they lose access to it. Look for furniture with a first-step height under 10 inches, wide platforms of at least 14 inches so the cat can settle without balancing, and gentle intervals between levels rather than large jumps. Ramps are preferable to open gaps for cats with joint stiffness. A cat who has started avoiding the top of their current tree isn't done climbing — the furniture has just outgrown their current mobility. Cat steps alongside an existing tree can restore access without replacing the whole structure.

What cat furniture works best in a small apartment? +

Wall-mounted shelves are the best small-space solution — they give cats meaningful vertical territory without any floor footprint. A connected system of two or three shelves at different heights does more for a cat's enrichment than a floor-standing tree of equivalent cost, and takes up zero living space. For cats who also need a scratching surface, a compact angled scratcher or standalone sisal post takes far less floor space than a traditional cat tree. Browse our cat wall shelves for space-saving options.

How do I match cat furniture to my home décor? +

Consider the dominant materials and colors in your space. Natural wood finishes and neutral carpet tones blend well in most homes. If your décor is modern or minimalist, look at wall-mounted options or furniture with clean lines and natural sisal rather than plush carpet. Our Mid and Premium Collections include design-forward options specifically chosen to complement contemporary interiors.

What's the difference between a cat tree, cat condo, and cat gym? +

These terms are often used loosely, but generally: a cat tree emphasizes vertical height and climbing perches. A cat condo includes enclosed compartments (cubbies or tubes) for sleeping and hiding. A cat gym combines both — climbing, scratching, perching, and enclosed spaces in one larger unit. Many products combine all three elements. The key is to match the furniture's activity profile to your cat's actual habits.

Quality & Materials

Why does it matter if cat furniture uses MDF or particle board? +

MDF (medium-density fiberboard) and particle board are compressed wood byproducts that absorb moisture, swell, and deteriorate over time — especially under the repeated impact of jumping cats. Solid wood holds fasteners better, resists compression, and doesn't degrade the same way. Budget-tier furniture commonly uses these materials to reduce cost. Our Premium and Signature Line pieces use solid wood construction throughout, which is why they last years longer under real-world use.

Why do cheap cat trees fall apart so quickly? +

Three things fail first on budget cat trees: the posts, the fasteners, and the platforms. Posts made from hollow tubes or thin particle board compress under a jumping cat's weight and eventually crack or lean. Fasteners driven into compressed board lose their grip over time, especially when a cat repeatedly lands on a platform and torques the joint. Platforms delaminate when the veneer separates from the core after moisture exposure. Solid wood posts, metal hardware, and real wood platforms don't have these failure modes — which is why the price difference between budget and quality furniture shows up in years of use, not months.

What makes a cat tree actually stable? +

Base width relative to total height is the primary factor — a tall structure with a narrow base is an engineering problem regardless of materials. As a rule, the base should be at least one-third the total height of the tree. Post diameter matters for anything over 60 inches: a 4-inch solid post is meaningfully more stable than a 3-inch one. Assembly quality is the third factor — a well-built tree assembled carefully with every joint fully seated will stay solid for years. One assembled in a hurry will have a wobble that has nothing to do with the product itself.

What should I look for in an outdoor cat tree? +

Material is everything outdoors. Standard indoor cat trees deteriorate quickly outside — synthetic carpet holds moisture and grows mildew, pressed wood cores swell at the joints, and platform veneer lifts within a season or two. Cedar is the standout outdoor material: it contains natural oils that resist moisture and insects without any surface treatment, and it weathers to a silver-grey patina rather than degrading. Beyond material, look for stainless or galvanized hardware (zinc-plated hardware rusts within a season in humid climates) and platform edges that are routed rather than raw-cut. Browse our outdoor cat furniture collection for options built specifically for exterior use.

Sisal vs. carpet — which is better for scratching? +

Both work, but for different reasons. Natural sisal rope satisfies the scratching instinct more effectively — the coarse texture lets cats really dig in, and it's more durable than carpet for dedicated scratchers. Cut-pile carpet (non-loop) is softer and preferred by cats that like to knead or lounge. Loop-pile carpet should be avoided entirely as cats' claws catch in the loops. Many quality pieces combine both — sisal posts for scratching, carpet platforms for lounging.

What does "hand-built in the USA" actually mean for quality? +

Our Signature Line pieces are built one at a time by craftspeople rather than mass-produced on an assembly line. This means individual quality control at each step, the ability to use higher-grade materials that don't lend themselves to automation, and construction techniques — like hand-wrapped sisal and individually secured posts — that produce a more durable finished piece. It also means slightly longer processing times, which we note on each product page.

How do your collection tiers work? +

We organize everything we carry into three quality tiers — Premium, Mid, and Budget — so you can shop with confidence knowing what standard each product was held to. Premium is our highest-grade selection, built for serious cat households. Mid offers solid, well-made furniture at smart everyday value. Budget covers quality picks for cost-conscious buyers without compromising on safety. See our Collections page for a full breakdown.

Are your products safe for cats — no toxic materials? +

Yes. Our Signature Line uses natural unoiled sisal rope, pet-safe household-grade carpet, and solid wood — no formaldehyde-heavy engineered board products. For our curated pre-manufactured lines, we select products that use pet-safe materials and avoid items with strong chemical odors or questionable finishes. If you have specific material concerns about any item, contact us and we'll get you the details directly from the manufacturer.

Cat Behavior & Furniture

My cat ignores their cat tree — how do I get them to use it? +

Location is usually the issue. Cats want to be where the action is — place the tree near a window with an outdoor view, or in the room where your household spends the most time. Avoid tucking it in a corner or spare room. Rubbing a small amount of catnip on the scratching posts helps introduce it. Hanging a toy from an upper perch encourages exploration. Give it a week in a high-traffic spot before concluding the cat isn't interested.

How do I introduce new cat furniture so my cat actually uses it? +

New objects register as potential threats to cats until proven otherwise — so placing furniture and walking away rarely works. Rub a soft cloth on your cat's cheeks (where scent glands are concentrated) and wipe it on the new piece before they approach it. Place a few treats on each level so the cat is problem-solving rather than threat-assessing. Position the piece near where your cat already spends time, not in an isolated corner. Most cats complete the transition within one to two weeks when the introduction is active rather than passive. For the full sequence, read our guide on how to introduce new cat furniture.

Do indoor cats really need climbing furniture? +

Yes — vertical space is one of the most important environmental enrichment elements for indoor cats. In the wild, cats use height for safety, hunting vantage points, and stress relief. Without vertical options, indoor cats often redirect that energy into furniture scratching, anxiety behaviors, or territorial conflicts in multi-cat homes. A cat tree doesn't have to be elaborate — even a single tall perch near a window makes a meaningful difference in a cat's daily quality of life.

Why does my cat scratch the couch instead of the scratching post? +

Cats scratch for three reasons: claw maintenance, full-body stretching, and territorial marking. The couch wins because it allows all three simultaneously. A scratcher gets ignored when it prevents one of those three things — most often because it's too short to allow a full stretch, too wobbly to scratch confidently against, or the wrong format. Watch your cat at the couch: are they reaching up fully extended, or going low? That tells you whether you need a tall vertical post or a horizontal pad. Format matters more than material. Read more in our guide on why cats scratch the couch.

What cat furniture helps with anxiety or stress? +

Two things reduce feline stress most reliably: elevated vantage points and enclosed retreat spaces. A cat who can see the room from above feels in control of its environment. A cat who can fully enclose itself in a condo or cubby can decompress away from household activity. The combination of both — a piece with climbing platforms and at least one enclosed space — covers the full behavioral picture. For anxious cats, placement matters as much as the piece: against a wall with a clear sightline to the room's main activity area, not pushed into a corner where the cat cannot see what's approaching.

Is cat wall furniture safe? What do I need to install it properly? +

Wall-mounted cat furniture is safe when installed correctly into wall studs — not just drywall anchors. The most important rule: locate your studs and mount into them. A 15-pound cat launching off a wall shelf creates significant force, and drywall alone won't hold under repeated impact. Most wall cat furniture comes with hardware and instructions; if yours doesn't specify stud mounting, it should. When in doubt, consult a handyperson before installation.

How often should I replace cat furniture? +

Quality furniture with solid wood construction can last 5–10 years or more with normal use. Budget pieces with particle board or hollow posts typically deteriorate within 1–3 years under active use. Signs it's time to replace: wobbling or instability that can't be tightened, carpet that's completely worn through to bare board, or sisal that's fully unraveled and no longer attached. Regular tightening of bolts extends the life of any piece significantly.

Maintenance & Cleaning

How do I clean a cat tree? +

For routine cleaning, a lint roller or handheld vacuum handles loose hair on carpet surfaces. For deeper cleaning, a diluted pet-safe enzyme cleaner (spray, let sit two minutes, blot dry) neutralizes odor without harsh chemicals. Avoid soaking carpet surfaces — moisture trapped in the backing causes mildew and accelerates deterioration. Sisal posts can be vacuumed or brushed; avoid wet cleaning on sisal as it weakens the fiber. Spot-clean solid wood surfaces with a lightly damp cloth and dry immediately.

How do I remove pet hair from a cat tree effectively? +

A rubber glove dampened slightly and rubbed across the carpet surface is the most effective low-cost method — the static lifts embedded hair that vacuums miss. A handheld vacuum with a upholstery attachment works well for surface hair. For dense undercoat (common with Maine Coons and Ragdolls), a rubber-bristle pet brush loosens hair before vacuuming. Lint rollers work for light maintenance but are not practical for heavy shedding. Regular weekly vacuuming keeps buildup manageable and extends the carpet's life.

Can I replace the sisal on a cat tree post? +

Yes, on most posts. Natural sisal rope (3/8 inch diameter is standard) is available online and at hardware stores. Remove the old sisal, clean the post surface, apply wood glue or a low-VOC adhesive in sections, and wrap the new rope tightly from bottom to top, pulling firmly as you go. Secure both ends with staples or additional adhesive. Re-wrapping a solid wood post is straightforward; hollow posts are harder to re-wrap securely and may not hold as well. Replacing sisal is significantly cheaper than replacing the whole piece and is one of the better maintenance investments for a quality tree.

How do I keep a cat tree from wobbling? +

First, tighten all bolts — this is the most common cause of wobble and the easiest fix. Cat trees loosen over time from repeated impact; a quarterly tightening with the included hardware keeps most pieces solid. If tightening doesn't resolve it, check whether the base is sitting level — carpet can compress unevenly and create a lean. For persistent instability in tall structures, an anti-tip strap anchored to the wall (the same type used for bookshelves and dressers) adds a safety anchor without altering the appearance of the piece.

Ordering & What to Expect

How long does it take for custom-made furniture to arrive? +

Processing time for custom-made pieces varies by item and is listed on each product page. Shipping time is additional. You'll receive a tracking email as soon as your order ships. We often ship faster than the stated timelines — but please plan for the full estimated window to avoid disappointment. Pre-manufactured items ship significantly faster since they don't require production time.

Do you offer free shipping? +

Yes — free shipping on every order to the continental United States, no minimum required. We ship via standard ground carriers. Expedited shipping is not available at this time.

What if my order arrives damaged? +

Contact us immediately and photograph both the damaged item and the shipping container before moving anything. We'll arrange a repair or replacement as quickly as possible. Shipping damage is fully covered — there's no cost to you. Do not discard the original packaging until the claim is resolved, as carriers may need to inspect it.

Still have questions? +

We're happy to help. Contact us here and we'll respond within one business day. For shipping, cancellation, and returns details, visit our Help page.