When will I receive my order?

Many of our items are custom made to order. Processing time varies by item and is shown on each product page. Shipping time is in addition to processing time. You'll receive a tracking email once your order ships.

All orders ship without signature required unless you request otherwise. Check your order status page for the latest updates.

Do you ship outside the United States?

We ship to the continental United States only.

Is assembly required?

Some larger pieces require light assembly so they can ship via standard ground freight rather than freight carriers. This typically means a few large sections that bolt together — all required hardware and instructions are included. If assembly is a concern for a specific item, please ask us before ordering.

Can I cancel my order?

Please keep in mind that we often ship faster than the stated timelines. Cancellation policies differ by item type:

Custom-made items:

• Cancellations must be requested within 24 hours of placing the order.
• If the item has begun production but not shipped: 15% cancellation fee.
• If the item has shipped: 15% cancellation fee plus 2-way shipping costs.

Pre-manufactured items:

• Cancellations must be requested within 24 hours of placing the order.
• If the item has not shipped: 15% cancellation fee.
• If the item has shipped: 15% cancellation fee plus 2-way shipping costs.

What is your return policy?

We accept returns on eligible items within 7 days of receipt. Please review our full Returns Policy for complete details, including how to request a return authorization number.

What about the quality of your products?

Our custom-made Signature Line uses solid wood center poles and legs, cut-pile non-loop carpeting, extra bracing, and wide wobble-free bases — built one at a time for consistent quality control. Our curated pre-manufactured lines are selected for quality materials and construction.

For a deeper look at how we evaluate what we carry, see our Collection Tiers and About Us pages.

Do you have a physical store or printed catalog?

We are an internet-only company — no physical store, no printed catalog. This keeps our overhead low so we can offer better pricing and free shipping on every order.

How do I reach you?

We handle all customer service via email for the fastest response — most questions are answered within one business day. You can also reach us by phone or mail.

→ Use our contact form